Say what the job really is
Describe the work honestly, including what you already know is wrong with it.
// Who signs it
Every stakeholder, without exception
A charter one side signs is not a charter. It is a set of rules for whoever has less power. On magraft nobody is exempt, including magraft.
| Who | Accepted when | What they are promising |
|---|---|---|
| Property owners and businesses | You post a job or set up a standing arrangement | How a provider is treated, paid and given access |
| Trades, crews and professionals | You list with magraft | How the work is taken on, quoted, done and finished |
| Suppliers and merchants | You list your yard or counter | Stock, quoting, substitution and delivery |
| Equipment and plant owners | You list a machine | The machine, the hire basis and its condition |
| Transporters and haulage | You list a vehicle | The load, the trip and what it really costs |
| magraft | Always, on every job | How work is routed, what is checked, and what is never for sale |
// The owner promises
Accepted when you post a job or set up a standing arrangement
It covers what a provider needs from you to do the work properly and get paid for it.
Give access as agreed
If somebody is coming at nine, the gate opens at nine, or you tell them before they travel.
Agree the price before the work
No work starts on an assumption. Extra work is agreed in writing before it is done.
Pay what was agreed, when it was agreed
A completed job is paid on the agreed terms, not renegotiated at the end.
Do not push people into unsafe work
No working at height without what the job needs, and no speed bought with somebody's safety.
Treat the provider as a professional
Not as staff, not as a favour, and not as somebody who can be spoken to any way at all.
Keep it on the record
Do not pull a magraft provider into a side arrangement to avoid the record. It is the record that protects both of you.
// The provider promises
Accepted when you list a trade
It covers what an owner needs from you before they let you into their property.
Only take work you can actually do
Your listing says what you do. Do not take a job outside it and learn on somebody's house.
Turn up, or say you cannot
A missed appointment nobody was told about is the single most common complaint on any list.
Quote honestly and hold the price
The quote covers what it says it covers. A variation is raised before it is carried out, not after.
Work safely
Your own safety, the household's, and anyone else on site. A job that cannot be done safely does not get done today.
Respect the property and the people in it
You are in somebody's home or business. What you see there is not yours to repeat.
Finish what you started
If you cannot finish, say so early enough for it to be handed over cleanly.
Keep it on the record
Do not take a magraft client off the platform to avoid the record. It is the record that proves you did the work.
// The supplier promises
Accepted when you list a yard or a counter
A yard does not stand on a roof, so it promises different things - about stock, quoting, substitution and delivery.
Sell what you actually hold
A listed category means stock on your floor, not something you could order in if pressed.
Quote in the shape you were asked
Unit, quantity, tax, delivery and validity as stated, so a buyer is comparing four of the same thing.
Say no rather than short-deliver
A partial load nobody was warned about stops a site. Tell the desk before the truck leaves.
Do not substitute quietly
A different grade, brand or size is agreed before it is loaded, never discovered on site.
Hold the price for the validity you gave
If you said seven days, it is seven days. Movement after that is stated, not slipped in.
Deliver where you said you deliver
Your listed reach is a promise. If a plot is outside it, say so when the request arrives.
Keep it on the record
Shortages, substitutions and late loads go on the record. So does getting it right, every time.
// The equipment owner promises
Accepted when you list a machine
A machine that does not arrive costs a whole crew a day. These are the promises that keep that from happening quietly.
Only list machines you own or control
A machine you hope to sub-hire from somebody else is not your listing.
Describe the machine, not the category
Make, capacity, reach and condition. A TLB is a specific machine with a specific reach.
Be honest about operated and dry hire
It changes the price and it changes who carries the risk. The hirer is told before they book.
Send a machine that is fit to work
Serviced, fuelled where agreed, and with the inspection or cover the machine calls for.
State the minimum hire and the standby terms
Half a day of standby is where hire arguments start. Put it in writing first.
Turn up, or move the booking early
A machine that does not arrive costs a whole crew a day, not just an hour.
Keep it on the record
Breakdowns, delays and replacements go on the record. It is what protects you when the fault was not yours.
// The transporter promises
Accepted when you list a vehicle
A load is a trip, not a rate. These promises cover the whole trip, including the parts people argue about at the gate.
Carry only what the vehicle is built for
Payload, permits and cover are matched to the load before it is accepted.
Quote the whole trip
Loading, waiting, offloading, tolls and the return leg, priced up front and not added at the gate.
Arrive when you said
A late load holds up a pour, a crew and a delivery slot behind it.
Protect what you are carrying
Secured, sheeted and handled properly, from the yard to the plot.
Say it plainly if a route is beyond you
Cross-border is a different operation. Do not take it on the strength of a city listing.
Settle waiting and failed collection before the trip
Not at the gate, and not with somebody who cannot decide.
Keep it on the record
Delivery notes, shortages and damage go on the record, and so does a clean run.
// magraft promises
Binding on the platform itself
The party writing the charter is the one most tempted to leave itself out of it.
State the model before the work
Introduction, booking, quote or managed. You are told which one you are in, in advance.
Never sell a mark or a position
Verification is evidence a person gathered. It is not for sale at any price, to anybody.
Route work rather than broadcast it
Requests go to people who can actually serve that address, not to forty numbers at once.
Show the commercial basis to both sides
The owner sees what it costs. The provider sees what they get. Before either accepts.
Give a written reason for any removal
With a right of reply, except where somebody is in immediate danger.
Hold the record honestly
What was checked, when, and by whom. If nothing has been checked, the listing says exactly that.
Take the complaint seriously, from either side
An owner and a provider get the same hearing. Nobody is dismissed for having less money.
// What it is not
The honest limits of a charter
| The charter | What it does not do |
|---|---|
| Sets the conduct on every job | It does not replace the terms or a written quote |
| Binds every stakeholder equally | It does not make magraft a party to an introduction |
| Is enforced by the desk and the record | It is not a court, and it does not decide who owes whom money |
| Applies from the first job | It does not apply to work taken off the platform |
Who signs the charter?
Everybody. An owner accepts it when they post a job or set up a standing arrangement. A trade accepts it when they list, and so does a supplier, an equipment owner and a transporter. magraft is bound by its own section of it on every job. A charter only one side signs is not a charter, it is a set of rules for whoever has less power.
What happens if somebody breaks it?
It goes on the record and the desk deals with it. Repeated or serious breaches remove a listing or a client account, with a written reason and a right of reply, except where somebody is in immediate danger.
Is this the same as the terms?
No. The terms are the legal position between you, the provider and magraft. The charter is the conduct both sides promise each other. You need both, and they say different things.
Why does it say do not go around the platform?
Because the record is what protects both sides. A side arrangement leaves the owner with no proof of what was agreed and the provider with no proof of what was done.
// Verification
What a mark on this platform actually means
The promises above are what each side signs. What follows is the evidence behind them - what magraft checks, what it carries on a job, and how a listing is confirmed in the first place.
// Verification, ladder one
What magraft checked about the provider
| State | What it means |
|---|---|
| Post not confirmed | Nothing has been checked. The listing is published and nothing more is claimed. |
| Submission confirmed | A working email completed the confirmation gate. It proves an inbox, not a trade. |
| Listed | Identity, contact and service area checked by a person, and publication approved. |
| magraft Verified | The deeper category check was done by a named operator. It carries a date and it expires. |
// Verification, ladder two
What magraft is carrying on the job
| State | What it means |
|---|---|
| Introduced | magraft matched the parties. They contract each other. |
| Booked through magraft | The booking, the schedule and the record sit on the platform, and the rework and cancellation rules apply. |
| magraft Managed | magraft owns the agreed scope and coordinates the trades and suppliers under a managed contract. |
| Inspection required | The scope or the safety risk means somebody looks before anyone prices it. |
// Verification, the checks
A cleaner and a structural engineer are not checked the same way
A single verification standard across eleven pillars would be either useless or impossible. The check follows the category and the risk.
| Category | What the deeper check covers |
|---|---|
| Cleaner and housekeeper | Identity, work history and a former employer called. Conduct charter accepted by both sides. |
| Plumber and electrician | Identity and business details, references, trade history. Licence or certificate of compliance where the work requires one. |
| Builder and artisan | Identity and business details, references, evidence of previous projects, service area and crew capacity. |
| Architect, engineer, quantity surveyor | Professional registration and current standing where the law requires it. |
| Supplier | Business identity, an operating premises, category capacity and fulfilment record. |
| Plant and equipment | Ownership or control of the machine, specification, operator requirement, inspection and cover evidence. |
| Outdoor and signage | Fabrication and installation capacity, working-at-height and rigging evidence, previous physical work. |
// Verification, the gate
How a listing gets published at all
You post
Nothing is saved anywhere at this point.
A code reaches your inbox
Six digits, good for ten minutes. Entering it is the only thing that writes the record.
A person reviews it
Somebody at magraft checks that you are what the listing says, at the level the category demands.
The mark is placed
Dated, category-specific and expiring. Removing the row removes the mark.
Why does every listing say Post not confirmed?
Because that is the truth today. The confirmation gate is switched on, but passing it is only the first step and nobody on this board has been through the second one, so no mark has been earned. The site would rather say nothing than claim a check that has not happened.
Can a provider pay to be verified?
No, and no future product will change that. A mark is evidence a person at magraft gathered and recorded. If it could be bought it would mean nothing.
Does verified mean the work will be good?
No, and magraft will not pretend otherwise. Verification says what was checked about the provider. What magraft carries on a particular job is the job state, and on a managed job that includes responsibility for delivery.
Does a mark expire?
Yes. A category check is dated and it lapses. An expired check is not a mark, and the listing drops back down the ladder until it is redone.