Write to the desk
Monday to Friday, 08:00 to 17:00 Central Africa Time, and normally answered within one working day. Saturday mornings for emergencies on a standing arrangement or a managed job.
Before you write
How fast does the desk answer?
Normally within one working day. An emergency on a care plan or a managed job is answered the same day, including Saturday mornings.
Can I just send a WhatsApp?
Yes, and most people do. Email is better when there is a quote, a drawing or a bill of quantities to attach, because it lands on the record with the job.
I am a provider and something went wrong on a job. Who do I speak to?
The same desk. A provider and an owner get the same hearing, and both sides of a complaint go on the record before anybody decides anything.
Do you have an office I can walk into?
There are desks in Gaborone, Johannesburg and Chinhoyi, but magraft runs on the phone and the record rather than on a counter. Ask the desk and a meeting is arranged.